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QikKids Project Guide - Purchase of a centre currently using Qikkids

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The QikKids project guide is designed to provide clients with a project plan for implementing your own QikKids database within an existing centre that currently uses the program. This should be used as a guide only and not as the only way of implementation however the guide provides some logical steps to implement and some things to consider outside of the actual product when rolling out the service.

Phase 1 – Setting the platform

This is the first step to gain access to the product and have a think about the timeline to launch.

Product ordering, service activation and user setup

  • Order via QK website
  • Activation in QK systems – QK to action
  • Issuing of the QK Web credentials via client Welcome email – QK to action
  • Download installer onto computer and make initial connection

Creation of realistic project plan

Look at a possible timeline based on your availability to set up and implement this project plan. As the centre is already operational, the rollover to QikKids will need to be swift. A typical plan may be:
  • Step 1: Product Activation, Centre set up and Admin user setup
  • Step 2: Attend basic onboarding and Create all users
  • Step 3: Database connected with CCMS 
  • Step 4: Further training and Ongoing Support

Phase 2 - Onboarding

Basic Onboarding

  • As a new client of QK Technologies you are offered free one-on-one onboarding sessions through the sales process. Our friendly team will contact you to book in a convenient time
  • The Administrator should consider booking staff into upcoming 'QikKids (Basic) Training' sessions. This is training that will assist in the day to day running of the system

Phase 3 – System Configuration

Centre Setup

Manage Family Accounts

Create users

  • The Administrator may create user logins for all users. Users may be linked to one or multiple centres. Permissions may vary according to position and user groups may be created.
  • Ensure any users who are not employed at the service are deactivated

Phase 4 – Connecting with CCSS

Once the Approved Provider receives notification of the CCSS Provider and Service details contact the QK Support team on 1300 367 770 for assistance with the following:
  • CCSS credentials entered into the Centre Details 
  • Test connection 
  • Key Personnel activated
  • Bulk CCSS enrolments created and submitted
  • Submitting past sessions (if required)

Phase 5 -  Additional Training

Training - Basic
  • Administrators to attend further training if required  
  • It is advised that all users attend basic training to assist with the basic management of the system 
Training - Specialised

The QikKids Training Hub assists users with more than just basic training:
  • CCSS Training will assist with understanding CCSS management of QikKids.
  • Once familiar with the system QikKids Tip and Tricks will help to streamline how you use QikKids. 
  • ISS Training will assist any centre that provides Inclusion Support
  • Gateway Training is a must for those centres using the QikKids Payments option 

Online Documentation and Training Videos

Training is essential in ensuring you are using QikKids to it's full potential
  • The QikKids Online help guide provide knowledge articles on any topic within QikKids
  • The QikKids Self Paced Training videos ensure you receive the help you need at the press of a button 

Phase 6 – Final Set Up Processes and Ongoing Support

At this point QikKids is fully functioning and already in operation. The final steps to ensure all users and processes run smoothly: If you have any further queries please reach out to our Customer Experience Team on 1300 367 770 between 8am - 5pm Monday to Friday (QLD TIME) or email support@qktech.com.au
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