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My Family Lounge - Accepting Offers, Completing the Enrolment Form & Confirming Booking

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Accepting Offers, Completing the Enrolment Form & Confirming Booking

This guide is designed to assist parents who have accepted an offer for placement at the service

Accepting an Offer
How will the Accepting offer process look if the Service charges a Bond amount?

 

Accepting an offer

  • You will receive an email when the centre is offering you a place

  • Log onto your My Family Lounge account 

  • Press View Offer


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Accepting/Declining an Offer

 

  • Once the booking is accepted the parent should submit the enrolment when required, pay a Bond if applicable.

  • Then the booking will need to be confirmed to flow into QikKids.

 

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N.B. the service will have the ability to edit the OFFER and change days offered whilst the OFFER is still pending.


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Declining an Offer
 


Decline
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Decline and Change


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  • If you would like to decline this offer but stay on the waitlist, press Decline & Change

  • Complete a new Waitlist application

  • Press Save​
     

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Accepting the Offer

  • If you would like to accept this offer press Accept
  • You will be prompted to complete an enrolment form for your child
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If you are not able to complete the enrolment at this point you can access your account later to complete this process. You will also be able to view the status of the offer which will update once the offer has been accepted.

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Parent Enrolment Form - 1 page display

Once the Parent has accepted the Offer, they can now complete the Enrolment form.  To do this they will click on the Finish Enrolment button on their Dashboard.


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  • Select the centre name in the Services to Enrol field at the top of the enrolment form then complete all fields (mandatory fields must be completed)

  • Once completed press Submit. An email notification will be sent to confirm the enrolment form has been completed and submitted.

Information flowing into your QikKids Database from QK Enrol

For new parents, account and booking information does not flow into QikKids until the parent has accepted the offer and the Enrolment form has been submitted.  This will then:

  • Create a new family account

  • Create the Contact and Child information

  • Create a new re-occuring booking pattern for the child on the agreed start date (A bond may need to be paid depending on the service policy)

  • Populate all associated standard Enrolment form information into the family account where applicable (this does not include customised questions)

  • Additional enrolment questions created within the customised enrolment form will NOT flow into QikKids, however the service will receive an e-mail with PDF attachment of the completed enrolment form and any uploaded documents.


Parent confirms Offer


The final step to complete the enrolment process: you will need to view the offer and click Confirm Booking.

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How will the process look if the Service charges a Bond amount?

Please note that some services charge a Bond that will require payment after the enrolment process is complete.  When you click on View Offer, any Bond amount owing will be displayed.  The Pay Bond and Confirm button will be displayed once the enrolment form has been submitted.




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You will be alerted at the top of your screen noting that you have payments that require attention. Clicking on the Payments link in blue will re-direct you to the Payments section in your My Family Lounge account.



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If you click on the Pay button in the Payments section, you will be taken to a Debitsuccess webpage to make payment.  

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If the payment is successful, the status of the receipt will be Paid.  The receipt can be printed by clicking on the receipt number.
If the payment is unsuccessful, the Status of the payment will say Declined.


**Please note** The booking cannot be confirmed until the Bond payment is finalised

You will need to view the offer to confirm the booking

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Updating Details

For existing Families, any  child or contact details can be updated on your account. The information will not update in QikKids until the parent has resubmitted the enrolment form.
The service can opt to have an email notification received each time any child or contact details are updated on an account. This can be enabled in Settings>Company Tab
This can only be enabled buy the Database Administrator. See below:

 


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