My Family Lounge - Registering on the waitlist for a new centre

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Registering on the waitlist for a new centre

This step-by-step guide will assist you with registering your child for the waiting list at a new centre. This is only for centres that have directed you to My Family Lounge via a customised URL or the My Family Lounge login screen on the Centre's website.

Step 1 - Register for My Family Lounge

  • To register an account locate the My Family Lounge login screen on the Childcare Centre's website OR access the customised URL you have been sent by the service.
  • If there is no My Family Lounge login on the Childcare Centre's website please contact the service to be provided with the customised URL.
  • Press the Register button

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  • Enter your Given name & Surname. Enter and confirm your email address
  • Press Register 
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  • You will receive a Complete Registration email. Click on the blue Complete Registration button

Note: You will have 7 days to access this link before it expires. If the link expires it will say "Invalid Token" when you try to open it.
To correct this, please go to, click on Forgot your password, enter in your e-mail which will re send the link to recover your account.


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  • To complete the registration process create and confirm a password

  • Accept the Terms and Conditions when ready then press Complete Registration

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  • You have now completed your registration. Click on the Click Here option to log into your newly created account using your email address and password 

Note: If you are not enrolled at the service you will need to complete the online enrolment form first before downloading the My Family Lounge App to access Casual Bookings.

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Step 2 - Entering your details

  • Complete your details by entering your relationship to the child, at least 1 phone number and address details.

  • Tick Yes to create a user account 

  • Press Save & Next 

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Step 3 - Add Child Details

  • Tick the box at the top of screen if your child is unborn

  • Otherwise enter the child details as prompted

  • If you wish to advise the centre of something not included in this form, enter this in the Additional Information box

  • Press Save

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Step 4 - Add Waitlist details

  • You are now viewing your My Family Lounge account

  • To add your child to the waiting list go to Booking Requests and press the New Request button

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  • Select the centre type and centre name/s

  • Enter your preferred start date and number of days you wish your child to attend

  • Tick your preferred days

  • Tick any days that do not suit you (this is not mandatory)

  • Enter any comments if required and press Save

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The centre will be in contact once a position has been made available and they offer you a place. My Family Lounge - Accepting offers, completing enrolment form & Confirming Booking





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