My Family Lounge - Parent Guide

« Go Back



User-added image

Parent User Guide


Welcome to My Family Lounge

The 'My Family Lounge' is the universal parent portal providing access for parents to view published observations, photos and stories as well as manage their waitlist and enrolments within child care services around Australia.

Depending on whether the childcare service your child attends is subscribed to Journeys (where you’ll be able to view your child’s documentation and pictures) or Enrol (where you can manage bookings and Enrolment forms) or both will determine what you as a parent have access to.

Parents that subscribe to My Family Lounge have a portable login across child care groups, thus allowing you to retain a login for life! This means that if you move from one childcare service to another, assuming both childcare services subscribe to Journeys and/or Enrol, you keep the same username and password and manage both records from the same portal. Please see the image below that expresses this.


This guide will assist the User to register, access and use their My Family Lounge account

New Families

This article is for families that have never registered an account for My Family Lounge. 

Please note: As your account is created using your email address you can only register once.
Your one account is active for life regardless of how many children you add or how many centres your children attend

Existing families

These articles are for families already attending a centre that starts using the program or families that have a My Family Lounge account who start attending a new centre





Using the My Family Lounge App 

Troubleshooting/ FAQ's




Was this article helpful?



Please tell us how we can make this article more useful.

Characters Remaining: 255