My Family Lounge - Change your email address

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My Family Lounge - Change email address 

This guide will assist parents with changing their email address for their My Family Lounge account.

Step 1 - Log onto your My Family Lounge account

  • Log into your account by entering the original email address (that is, the email address your Childcare centre already has on record) and Password

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Step 2 - Manage your account

  • Click on the 'Manage Account' link, top right of screen

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  • You will be presented with your current My Family Lounge account details

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  • Click on the Change button

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  • Enter your new email address

  • Confirm your new email address

  • Click on Change

  • Check your new email inbox for instructions on confirming this change

You may now log in to your My Family Lounge account with your updated email address. 

Please note: Families should manage their email change themselves following the steps above. If your childcare centre attempts to update your email address through their Childcare Software Program (QikKids) this will affect your ability to log onto your account. If a parent edits their email in the 'Contacts' section this will unlink the email from the Username. This must be changed via Manage Account field.




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