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How to manage your centre around COVID-19 - FAQ

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How to manage your centre around COVID-19 - FAQ


Question: Who is eligible for the free childcare?

All families who are attending a CCS approved Service, will be eligible for free childcare from 6 April 2020. This is ongoing for 12 weeks and will be reviewed by government to extend if needed.
 

Question: Do I still need to submit sessions to CCSS?

You will be unable to submit your sessions to CCSS from the 6th of April for at least 12 weeks. When connecting to CCS you will receive a message that the ability to submit sessions during this period is restricted.
 

Question: Will this new funding replace the families existing CCS Entitlements?

Yes, the new funding will replace the existing Child Care Package and is in place for at least the next 12 weeks. The families CCS Entitlements (CCS % and hours per fortnight) are not applicable during this time, the gap will automatically be removed from all accounts and leave the parents with a zero out of pocket expense.


Question: Why do I still need to mark and charge my rolls?

All legislative requirements for recording attendances are still in places, such as sign in/out and absences.


Question: What is this BCP for, what is it based upon and who do I talk to if I would like it reviewed?

The Business Continuity Payment (BCP) is being made to services to assist them with remaining open and operating as normal during this time. Further information can be obtained from this site: https://www.dese.gov.au/covid-19/childcare/childcare-faq

note: BCP is the term that is used in QikKids for the payments that is made for the Early Childhood Education and Care Relief Package Payments. When talking with CCS, this is the term they will be familiar with
 
Question: Who will be receiving this payment?

The BCP will be made to the service so long as the service remains open, has at least 1 child in attendance and does not charge families for care.
 

Question: How will this payment be made to the Service?

You will be able to retrieve the BCP into QikKids through CCSS Operations Payments Interface. The funds will be paid directly to the service bank account.
 

Question: Do I need to credit my Families accounts after April 6?

After April 6, you will no longer need to credit your family accounts as QikKids will be discounting the fee automatically.
 

Question: What happens to families on payment plans who are paying off an existing debt, can I continue to take funds from them?

Any remaining debt on your families accounts will still remain and you can continue to take funds from them for the existing debt. QikKids will only remove the gap fee from sessions from April 6.


Question: If I have families who ended care previously, can they re-enrol and be eligible for the free childcare?

Yes, childcare is free for all children from April 6.


Question: Is the Government backdating the BCP to the 23rd March 2020?

No, however the Government has recommended, for the fortnight 23/03/2020 until 5/4/2020 services may choose to remove the gap fee for families. This is a business decision and not a requirement. To remove the gap fee for families, this can be done using the money button to apply an account credit. We recommend doing this after the sessions have finalised to ensure the correct value is credited to the family account. You may wish to create a unique transaction for these COVID-19 related credits.


Question: Is Absence at the end of care (Cessation of Care) still in effect?

If an enrolment ends on or prior to 5 April 2020, and the child is absent on the last day, normal absence rules apply. That is, if a family has confirmed their child’s last day at a service, but that child does not attend their last booked session(s) of care, no Child Care Subsidy (CCS) will be paid for any days after the child’s last physical attendance at the service.
If absences are reported in the above circumstances and CCS has been previously paid, these amounts will be recovered from the service once the enrolment ceases.

If a child is absent on their last day of enrolment in the period between 6 April 2020 and 28 June 2020, the CCS amount which has been paid to the service will not be recovered from the service or the family.
For example, if the child ceases their enrolment on 8 April 2020, and has been absent for the two weeks immediately prior to this date, the CCS amount which has been paid to the service over the period up to 8 April 2020, will not be recovered from the service or the family.

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